Your privacy is important to us. Learn how we protect and use your information.
At Jouala Morocco Travel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, please contact us.
Last updated: November 17, 2025
We collect several types of information from and about users of our website and services, including:
When you book our services or contact us, we may collect:
When you visit our website, we automatically collect:
We may receive information about you from:
We use the information we collect for various purposes, including:
| Purpose | Legal Basis |
|---|---|
| To provide and manage travel services | Performance of contract |
| To process payments and prevent fraud | Legal obligation and legitimate interest |
| To communicate with you about your booking | Performance of contract |
| To send marketing communications (with consent) | Consent |
| To improve our website and services | Legitimate interest |
| To comply with legal obligations | Legal obligation |
| To ensure safety and security during travel | Legitimate interest and legal obligation |
We will only send you marketing communications if you have given us your explicit consent. You can unsubscribe at any time using the link in our emails or by contacting us directly.
We may share your information in the following circumstances:
We share information with third-party service providers who assist us in operating our business and providing services to you, such as:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We may share your information with third parties when we have your explicit consent to do so.
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider:
Typically, we retain booking information for 7 years after your travel date to comply with legal and tax obligations. Marketing data is retained until you withdraw your consent or request deletion.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
You can request access to your personal data and receive a copy in a structured format.
You can request correction of inaccurate or incomplete personal data.
You can request deletion of your personal data under certain circumstances.
You can request restriction of processing of your personal data.
You can object to processing of your personal data for direct marketing.
You can withdraw your consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
We are based in Morocco, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal information to other countries, we take appropriate safeguards to require that your personal information remains protected in accordance with this Privacy Policy.
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.
By using our website and services, you consent to our Privacy Policy and agree to its terms.