At Jouala Morocco Travel, we believe that travel should be accessible to everyone. We are committed to ensuring that our website, services, and travel experiences are inclusive and accessible to people with disabilities.
Our goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability.
Last updated: November 17, 2025
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Our Commitment
Jouala Morocco Travel is dedicated to providing accessible and inclusive travel experiences for all our customers. We strive to ensure that no one is excluded from experiencing the beauty and culture of Morocco due to disability.
Our commitment extends to:
- Developing and maintaining an accessible website
- Providing accessible travel experiences and accommodations
- Training our staff on accessibility requirements and best practices
- Continuously improving our accessibility efforts
- Responding to accessibility feedback in a timely manner
Our Accessibility Goals
We aim to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1 and are continuously working to improve the accessibility of our website and services.
Accessibility Standards
We strive to meet the following accessibility standards:
Web Content Accessibility Guidelines (WCAG)
Our website aims to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities.
Americans with Disabilities Act (ADA)
We work to ensure our services comply with the Americans with Disabilities Act (ADA) requirements for digital accessibility.
Accessibility for Ontarians with Disabilities Act (AODA)
For our Canadian customers, we strive to meet the requirements of the Accessibility for Ontarians with Disabilities Act.
European Accessibility Act
We are working to align with the European Accessibility Act requirements as they come into effect.
We regularly review our website and services to identify and fix accessibility barriers. Our development process includes accessibility testing as a standard practice.
Accessibility Features
Our website includes the following accessibility features:
Keyboard Navigation
Our website can be navigated using a keyboard alone, without requiring a mouse.
Text Resizing
Text can be resized up to 200% without loss of content or functionality.
Color Contrast
We maintain sufficient color contrast between text and background elements.
Alternative Text
Images include descriptive alternative text for screen reader users.
Semantic Structure
We use proper heading structure and semantic HTML for better navigation.
Responsive Design
Our website is responsive and works well on various devices and screen sizes.
Dark Mode
We offer a dark mode option to reduce eye strain and accommodate light sensitivity.
Multiple Languages
Our website is available in multiple languages to accommodate diverse users.
Assistive Technology Compatibility
Our website is compatible with the following assistive technologies:
- Screen readers (JAWS, NVDA, VoiceOver)
- Screen magnification software
- Speech recognition software
- Alternative input devices
Known Limitations
Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations, and potential solutions:
Third-Party Content
Some content on our website may be provided by third parties, such as embedded maps or social media feeds. We cannot guarantee the accessibility of this third-party content.
Alternative: Please contact us if you encounter accessibility issues with third-party content, and we will provide the information in an alternative format.
Older PDF Documents
Some older PDF documents on our website may not be fully accessible to screen reader software.
Alternative: We are working to replace these with accessible versions. If you need access to an inaccessible document, please contact us for an alternative format.
Complex Visualizations
Some complex data visualizations may not be fully accessible to screen reader users.
Alternative: We provide textual descriptions and data tables as alternatives to complex visualizations.
Video Content
Some older video content may not have closed captions or audio descriptions.
Alternative: We are working to add captions and transcripts to all video content. If you need access to video content that is not fully accessible, please contact us.
We are continuously working to improve the accessibility of our website. If you encounter any accessibility barriers, please let us know so we can address them.
Feedback & Assistance
Your feedback is important to us. If you encounter any accessibility barriers on our website or have suggestions for improvement, please contact us:
-
Email:
accessibility@jouala.com -
Phone:
+212 XXX-XXXXXX (Voice)
Please note that we are based in Morocco and operate on GMT+1 timezone -
Address:
[Your Company Address], Morocco -
Response Time:
We aim to respond to accessibility feedback within 2 business days.
Alternative Formats
If you need information from our website in an alternative format, please contact us. We can provide information in various formats including:
- Large print
- Braille
- Audio format
- Easy Read format
- Plain text
Complaints Process
If you are not satisfied with our response to your accessibility feedback, you can escalate your concern by contacting our management team at management@jouala.com.
Physical Accessibility
In addition to digital accessibility, we are committed to providing physically accessible travel experiences in Morocco.
Accessible Accommodations
We work with hotels, riads, and other accommodation providers that offer accessible rooms and facilities, including:
- Wheelchair-accessible rooms with roll-in showers
- Grab bars in bathrooms
- Lowered counters and fixtures
- Accessible common areas and entrances
Transportation
We can arrange accessible transportation options, including:
- Wheelchair-accessible vehicles
- Assistance at airports and train stations
- Transportation with lifts or ramps
Accessible Tours & Activities
We offer a range of accessible tours and activities, including:
- Wheelchair-accessible city tours
- Sensory-friendly experiences
- Tours with sign language interpreters (available upon request)
- Adapted desert experiences
Planning Your Accessible Trip
When planning your trip to Morocco, please inform us of any specific accessibility requirements. Our travel specialists can help you create an itinerary that meets your needs.
Note on Historical Sites
Some historical sites in Morocco may have limited accessibility due to their ancient architecture and preservation requirements. We will provide detailed information about accessibility at each site and suggest alternatives when necessary.
Additional Resources
For more information about web accessibility, please consult the following resources:
- Web Accessibility Initiative (WAI)
- Web Content Accessibility Guidelines (WCAG) 2.1
- WebAIM (Web Accessibility In Mind)
- Americans with Disabilities Act (ADA)
- Accessibility for Ontarians with Disabilities Act (AODA)
Browser and Device Accessibility Features
Most modern browsers and devices include built-in accessibility features. Consult your browser or device documentation for information about:
- Screen readers and magnifiers
- Voice control options
- Keyboard shortcuts
- Color and contrast adjustments
- Text size adjustments
Our Ongoing Commitment
Accessibility is an ongoing effort at Jouala Morocco Travel. We regularly review our website and services to identify and address accessibility barriers. We welcome your feedback as we continue to improve the accessibility of our digital and physical offerings.