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Accessibility Statement

Committed to making travel accessible for everyone

Accessibility Statement for Jouala Marocko Resor

At Jouala Marocko Resor, we passionately believe that the joy of discovery and the enriching experience of travel should be accessible to everyone, without exception. We are deeply committed to ensuring that our digital presence, including our website and mobile experiences, as well as our physical travel services, are fully inclusive and accessible to people with disabilities. We recognize that accessibility is not just a regulatory requirement but a fundamental human right and a core aspect of our customer service philosophy.

Our goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many available standards and guidelines.

This accessibility statement was updated on January 10, 2026.

Table of Contents

1

Our Commitment

Jouala Marocko Resor is strictly dedicated to providing accessible and inclusive travel experiences for all our customers. We strive to ensure that no one is excluded from experiencing the vibrant culture, rich history, and breathtaking landscapes of Morocco due to a disability. Inclusion is at the heart of our business values.

Our comprehensive commitment extends to:

  • Digital Accessibility: Developing and maintaining a website that meets international accessibility standards.
  • Inclusive Services: Designing travel packages and itineraries that cater to diverse mobility and sensory needs.
  • Staff Training: Regularly training our staff and local partners on disability awareness, etiquette, and assistance techniques.
  • Continuous Improvement: Regularly auditing and updating our digital platforms and physical service offerings based on user feedback and technological advancements.
  • Timely Response: Prioritizing and responding to accessibility-related inquiries and feedback within 2 business days.
2

Överensstämmelsestatus

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Current Status

The Jouala Marocko Resor website is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content may not yet fully conform to the accessibility standard, though we are actively working to resolve these instances.

We also strive to comply with other regional standards where applicable, including:

  • Americans with Disabilities Act (ADA): Title III regarding digital accessibility.
  • Accessibility for Ontarians with Disabilities Act (AODA): Adhering to standards for our Canadian visitors.
  • European Accessibility Act (EAA): Aligning with forthcoming EU requirements.
3

Accessibility Features

We have implemented a wide range of features to ensure our website is easy to use for everyone. These standard features include:

Keyboard Navigation

Complete functionality is accessible via keyboard. Users can tab through links, forms, and menus with visible focus indicators.

Screen Reader Support

Semantic HTML and ARIA labels ensure compatibility with popular screen readers like NVDA, JAWS, and VoiceOver.

High Contrast & Dark Mode

We aim for a contrast ratio of at least 4.5:1 for normal text. A dedicated Dark Mode is available for users with light sensitivity.

Visual Descriptions

All meaningful images possess descriptive alt text. Decorative images are hidden from assistive technologies to reduce noise.

Skip Navigation

A "Skip to Main Content" link is the first tab-able element, allowing users to bypass repetitive navigation menus.

Scalable Text

The site supports text resizing up to 200% via browser settings without breaking the layout or losing functionality.

4

Technical Specifications

Accessibility of Jouala Marocko Resor relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML5
  • WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications)
  • CSS (Cascading Style Sheets)
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

5

Known Limitations

Despite our best efforts to ensure accessibility of the Jouala Marocko Resor website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Third-Party Map Integrations

Some embedded Google Maps may not be fully navigable via keyboard or screen readers.

Alternative: We provide text-based addresses and directions for all destinations. Please contact us for detailed routing assistance.

Legacy PDF Documents

Older downloadable PDF brochures created before 2024 may not be tagged for screen readers.

Alternative: We are systematically updating these documents. Upon request, we can provide any brochure information in plain text or an accessible HTML format within 2 business days.

Video Content

Some older promotional videos may lack synchronized closed captions or audio descriptions.

Alternative: We are in the process of auditing our video library. Transcripts are available for all video content upon request.

6

Assessment Approach

Jouala Marocko Resor assesses the accessibility of our website through the following approaches:

  • Self-evaluation: Our internal development team performs regular manual and automated testing using tools like Lighthouse and AXE.
  • User Feedback: We actively collect and analyze feedback from our users to identify real-world barriers.
  • Continuous Training: We invest in ongoing accessibility training for our content creators and developers.
7

Feedback & Assistance

We welcome your feedback on the accessibility of Jouala Marocko Resor. Please let us know if you encounter accessibility barriers on our website or if you require assistance with any part of our service.

Contact Us

Our Response

We try to respond to feedback within 2 business days.

Formal Complaints

If you are not satisfied with our response, you are entitled to escalate your complaint to the national authority in your region or reach out to our Customer Experience Director directly at director@jouala.com.

8

Physical Accessibility

Beyond our digital presence, Jouala Marocko Resor is a leader in providing accessible tourism in Morocco. We believe the magic of the Maghreb should be open to all.

Accessible Accommodations

We personally vet every hotel and riad we partner with. Our "Jouala Verified" accessible stays feature:

  • Step-free entrances and elevators
  • Wide doorways (minimum 80cm)
  • Roll-in showers with grab bars and shower seats
  • Visual alarm systems (upon request)

Adaptive Transportation

Travel comfortably across Morocco with our specialized fleet:

  • Mercedes Sprinter vans with hydraulic wheelchair lifts
  • Secure wheelchair lock-down systems
  • Swivel seats for easier transfer for those with limited mobility
  • Drivers trained in disability assistance

Tours & Experiences

We've adapted classic Moroccan experiences:

  • Desert: Adaptive 4x4 camel-saddle chairs for the Sahara.
  • Medinas: Curated "flat routes" through Marrakech and Fes to avoid stairs.
  • Sensory: Tactile tours of artisan workshops for visually impaired guests.

Medical Equipment Rental

Did not bring your gear? We can arrange rentals:

  • Heavy-duty wheelchairs and scooters
  • Hoists and patient lifts
  • Oxygen concentrators
  • Shower chairs and commodes
9

Additional Resources

For more information about web accessibility and rights for travelers with disabilities, please consult the following resources: